What to do about phone theft

Mobile phones are essential tools for employees, granting access to critical business information. However, when these devices are lost or stolen, especially in bustling areas like London or the busy streets of Jersey, the security risks can be significant. Here’s how businesses in the UK and Jersey can safeguard against mobile phone theft and protect sensitive data.

The Alarming Statistics

Did you know that in London, a mobile phone is stolen every 10 minutes? In the year leading up to January 2024, reported mobile phone thefts rose by 33%, with over one-third of these thefts occurring in Westminster alone (Metropolitan Police, 2024). Meanwhile, police in Jersey have seen a notable increase in thefts from persons, underscoring that this issue isn't confined to major cities.

Immediate actions

When a device is lost or stolen, quick action is crucial:

1. Check if the missing phone had a strong passcode or biometric lock. If not, change passwords for all linked accounts immediately, focusing on email, social media, banking, and cloud storage.
2. Use your Mobile Device Management (MDM) software to remotely lock and wipe the device. Tracking services like Find My iPhone or Find My Device can help locate it.
3. Inform your IT department immediately so they can monitor for any suspicious activity and guide you on the next steps. Notify your mobile network provider to disable the device and contact the police with the device’s details, such as the serial number and IMEI code.

Preventive measures

To avoid future incidents, here are some strategies to bolster security:

1. Ensure all devices have mandatory passcodes and biometric authentication. Enable encryption to protect data.
2. Regularly educate your team on phishing, social engineering, and secure device handling. Make it engaging with quizzes and rewards for vigilance.
3. Use role-based access controls and enforce two-factor authentication for all company applications.
4. Utilize encrypted communication tools and secure file-sharing services.
5. Backup critical business data regularly to secure, offsite locations. Keep records of device details like serial and model numbers.

Your rescue plan

If an employee’s device goes missing, here’s what to do:

1. Use tools like Android Device Manager or iCloud to locate, lock, and erase the device. Contact the police if the location seems suspicious.
2. Inform your company and network provider immediately to lock the device and prevent unauthorized use.
3. Update passwords for all accounts accessed via the device and monitor for suspicious activity.
4. Ensure no unauthorized actions have been taken on accounts. Reload apps on a replacement device to restore data.
5. Enable remote services, use secure screen locks, and get into the habit of logging out of services. Review and improve company policies on device security.

Cybersecurity insurance

Investing in cybersecurity liability insurance can protect your business from financial damages due to data breaches. Contact your insurance provider immediately if a device is lost or stolen to navigate the claims process smoothly.

Special tips for the UK and Jersey

• Report stolen devices promptly to local police. In the UK, use the Metropolitan Police website. In Jersey, contact the States of Jersey Police.
• Major UK providers like EE, O2, and Vodafone offer services to disable stolen devices. Ensure employees know how to quickly reach their provider.
• Encourage employees to be vigilant and aware of their surroundings. Simple practices like not leaving devices unattended in coffee shops or on public transport can prevent theft.

Conclusion

Losing a mobile phone can feel like a disaster, but with the right strategies, it’s just a bump in the road.

Equip your business with robust security measures, educate your employees, and have a clear response plan. Whether you're in the heart of London or the serene streets of Jersey, stay one step ahead of tech thieves and keep your business running smoothly.

And remember, when it comes to mobile security, it’s better to be safe than sorry!